Terms & Conditions

Last updated: 11 July 2026

These Terms & Conditions govern your access to and use of the Dashmart360 website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before completing a purchase.

Nothing in these Terms & Conditions affects the statutory rights available to you under applicable UK consumer protection laws.

About Dashmart360

This website is operated by Dashmart360.

Website: dashmart360.com
Email: info@dashmart360.com
Phone: +44 78 7876 2323
Address: 13 Bisley Grove, Bransholme, Hull, England, HU7 4PY

Eligibility to Use Our Website

You must be legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that:

The information you provide is complete, current, and accurate
You are authorised to use the selected payment method
You are purchasing products for lawful purposes
You will not use our website for fraudulent, abusive, or unlawful activity

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and availability information are accurate.

Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing process, or product batch.

Product packaging, labels, designs, and specifications may occasionally change without materially affecting the product’s intended function or quality.

Please review all available product information before placing your order. Contact us if you require clarification about a product.

Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve it. A product may become unavailable before your order is accepted.

If an ordered product is unavailable, we may:

Contact you to discuss an alternative
Remove the unavailable product from your order
Cancel the affected part of the order
Issue an appropriate refund

We will not substitute a product without your agreement where the substitute is materially different from the product ordered.

Prices

Product prices are displayed on the website and may change from time to time.

The price charged will normally be the price displayed when you submit your order, subject to correction of obvious errors.

Applicable delivery charges, taxes, and other charges will be displayed during checkout before you place your order.

Where VAT is applicable, prices will include VAT unless clearly stated otherwise.

Pricing Errors

We take reasonable care to ensure that prices are correct. However, errors may occasionally occur.

If we identify an obvious pricing error before accepting or dispatching your order, we may contact you and provide the option to:

Continue with the order at the correct price
Remove the affected product
Cancel the order and receive a refund of any amount paid

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as a mistake.

Placing an Order

To place an order, select your products, provide the requested information, choose an available delivery and payment method, and submit your order through checkout.

You are responsible for reviewing your basket, delivery address, contact information, and order total before placing your order.

After you place an order, we may send an automated acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and Dashmart360 is formed when we send an order acceptance or dispatch confirmation, or when we dispatch the products, whichever occurs first.

Order Acceptance and Cancellation

We reserve the right to refuse or cancel an order before dispatch for legitimate reasons, including:

A product being unavailable
An obvious pricing or product-information error
Payment authorisation being declined
Suspected fraud or unauthorised payment activity
An incorrect or incomplete delivery address
Restrictions affecting the delivery destination
A breach of these Terms & Conditions

If we cancel an order after receiving payment, we will issue an appropriate refund to the original payment method.

Payment

Payment must be made using one of the payment methods offered during checkout.

Payments may be processed by third-party payment providers, including NMI Gateway where available. Payment providers may apply their own terms, security checks, and privacy practices.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorised to use the payment method
Sufficient funds or credit are available

Your card or account may be charged when the order is placed, authorised, accepted, or processed, depending on the payment method and provider.

The transaction description appearing on your payment statement may use the billing descriptor shown during checkout or in your order confirmation.

Security and Fraud Prevention

Orders may be subject to payment verification and fraud-prevention checks.

We or our payment providers may request additional information where reasonably necessary to verify your identity, billing details, delivery information, or payment authorisation.

We may delay, refuse, or cancel an order where we reasonably suspect fraud, unauthorised activity, or misuse of our services.

Delivery

Orders are normally processed within one to two business days. Delivery is generally estimated to take two to seven business days after dispatch, unless a different timeframe is displayed or agreed.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Unless another delivery period has been agreed, we will aim to deliver your order within 30 days of the order being accepted.

Delivery may be affected by:

Courier delays
Severe weather
Public holidays
Customs procedures
Incorrect delivery information
Events outside our reasonable control

Additional information is available in our Shipping Policy.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We will try to update the address, but we cannot guarantee that changes can be made after processing or dispatch has begun.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Additional delivery charges may apply if an order must be redirected or resent.

Failed Delivery

If delivery cannot be completed, the courier may leave instructions, attempt redelivery, deliver to an authorised safe location, or return the parcel to us.

You are responsible for following any reasonable courier instructions and collecting the parcel within the specified period.

If an order is returned because delivery was refused, the address was incorrect, or the parcel was not collected, we may deduct reasonable return or redelivery costs from any refund where permitted by law.

Risk and Ownership

Responsibility for the products normally passes to you when the products are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received full payment for the products and applicable delivery charges.

Order Inspection

Please inspect your order promptly after delivery.

Damaged
Faulty
Incomplete
Incorrect
Not as described

We may request your order number, photographs, packaging information, or other reasonable evidence to help us investigate the issue.

Your Right to Cancel

For most products purchased online, you may cancel your order within 14 days after the date on which you receive the goods without giving a reason.

After notifying us of the cancellation, you must normally return the products within a further 14 days.

Exceptions may apply to certain products, including personalised goods, perishable goods, unsealed hygiene products, and other products excluded under applicable law.

Full cancellation, return, exclusion, and refund information is provided in our Return & Refund Policy.

Faulty or Misdescribed Products

Products must be of satisfactory quality, fit for their intended purpose, and match their description as required by applicable consumer law.

If a product is faulty, damaged, incorrectly supplied, or not as described, you may be entitled to a refund, repair, replacement, price reduction, or another legal remedy depending on the circumstances.

Nothing in these Terms & Conditions limits your statutory rights concerning faulty or misdescribed products.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable UK consumer law.

Approved refunds will normally be issued to the original payment method. Your bank, card issuer, or payment service may require additional processing time before the refund appears in your account.

Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including:

Start and expiry dates
Minimum spending requirements
Product or category restrictions
One use per customer or order
Exclusion from other promotions

Unless stated otherwise, discount codes cannot be exchanged for cash, applied retrospectively, or used after their expiry date.

We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted under that promotion.

Customer Accounts

You may be able to create an account to manage orders and save information.

You are responsible for:

Keeping your login details confidential
Providing accurate account information
Updating information when it changes
Notifying us of suspected unauthorised account activity

We may suspend or close an account where it is used fraudulently, unlawfully, abusively, or in breach of these Terms & Conditions.

Acceptable Use

You must not:

Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to the website, server, or another user’s account
Introduce viruses, malicious software, or harmful code
Interfere with the website’s security or operation
Copy, scrape, or extract website content through unauthorised automated methods
Submit false, misleading, abusive, defamatory, or unlawful content
Use our content, brand, or website for unauthorised commercial purposes

Reviews and Customer Content

If you submit a review, image, comment, or other content, you confirm that:

The content is accurate and based on your genuine experience
You have the right to submit it
It does not infringe another person’s rights
It is not unlawful, threatening, abusive, defamatory, or misleading

We may moderate or remove content that violates these Terms & Conditions or applicable law.

Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, logos, product presentation, page layouts, icons, and software—are owned by or licensed to Dashmart360 and are protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission.

Third-Party Links and Services

Our website may include links to third-party websites or use third-party services such as payment gateways, delivery providers, embedded content, or social-media platforms.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of websites that we do not operate.

Website Availability

We aim to keep our website secure and available, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily restrict, suspend, update, or withdraw parts of the website for maintenance, security, technical, legal, or operational reasons.

We will take reasonable steps to minimise disruption where practical.

Our Responsibility to You

We do not exclude or limit responsibility where doing so would be unlawful.

Nothing in these Terms & Conditions excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Faulty or misdescribed goods where liability cannot legally be excluded
A breach of your statutory consumer rights
Any other liability that cannot legally be excluded or limited

Subject to your statutory rights, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.

Our products are supplied primarily for domestic and private use. We are not responsible for business losses, including loss of profit, revenue, contracts, data, or business opportunities, where you use a product for commercial purposes not agreed with us.

Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including severe weather, natural disasters, transport disruption, strikes, public-health emergencies, utility failures, cyber incidents, government action, or courier-network disruption.

Where such an event affects an accepted order, we will take reasonable steps to notify you and minimise the delay.

Privacy and Cookies

We collect and process personal information according to our Privacy Policy.

Our website may use essential and optional cookies. Further information about the use and management of cookies is provided through our cookie notice or Cookie Policy.

Complaints

If you have a complaint about an order, product, or service, contact us and provide your name, order number, contact information, and details of the issue.

We will review your complaint and aim to provide a fair response within a reasonable period.

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our services, business practices, payment methods, website functionality, or legal obligations.

The version applicable to your order will normally be the version in effect when the order was placed.

Updated terms will be published on this page with a revised “Last updated” date.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

No Waiver

If we delay or fail to enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

Governing Law

These Terms & Conditions and contracts formed through our website are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections available under the laws applicable to you.

Disputes may be brought before the courts that have jurisdiction under applicable consumer law.

Contact Us

For questions about these Terms & Conditions, your order, or our services, please contact us:

Dashmart360
Email: info@dashmart360.com
Phone: +44 78 7876 2323
Address: 13 Bisley Grove, Bransholme, Hull, England, HU7 4PY

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM. Response times may vary on weekends and public holidays.