Last updated: 11 July 2026
At Dashmart360, we want you to be satisfied with your purchase. This Return & Refund Policy explains how to cancel an order, return an item, or report a faulty, damaged, or incorrect product.
You may cancel your online purchase within 14 days of receiving your order without providing a reason.
To exercise your right to cancel, you must contact us within 14 days of the date your order was delivered. Once you have informed us of your cancellation, you must return the goods within the following 14 days.
To request a cancellation or return, contact us at info@dashmart360.com and include:
Returned products should be handled with reasonable care and returned in their original condition, where possible.
Please include all original packaging, accessories, instructions, labels, and other components supplied with the product.
We may reduce the refund amount if the value of a product has been reduced because it was handled beyond what would reasonably be necessary to inspect its nature, characteristics, and functionality.
Unless we provide different return instructions, products should be returned to:
Dashmart360
13 Bisley Grove
Bransholme
Hull
England
HU7 4PY
Please contact us before sending a return so that we can provide the appropriate return instructions.
We recommend using a tracked postal service and keeping your proof of postage until your return and refund have been completed.
Where you return an item because you have changed your mind, you will normally be responsible for the cost of returning the product unless we have agreed otherwise.
Original standard delivery charges will be refunded where required. If you selected a more expensive delivery option, we are only required to refund an amount equal to our standard delivery charge.
Please inspect your order as soon as possible after delivery.
If your order arrives faulty, damaged, incomplete, incorrectly described, or different from what you ordered, contact us promptly at info@dashmart360.com.
Please include your order number, a description of the issue, and clear photographs of the product and packaging where relevant.
Depending on the circumstances and your statutory rights, we may offer:
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, Dashmart360 will cover reasonable return costs or provide appropriate return instructions.
Unless an item is faulty, damaged, incorrectly supplied, or otherwise covered by your statutory rights, returns may not be accepted for:
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method without undue delay and normally within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first.
Your bank, card provider, or payment service may require additional processing time before the refunded amount appears in your account.
To cancel or change an order before it has been dispatched, contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.
If you have received confirmation that a refund was issued but it has not appeared in your account, please first contact your bank, card provider, or payment service.
If the refund is still missing after checking with your payment provider, contact us at info@dashmart360.com.
For questions about cancellations, returns, replacements, or refunds, please contact us:
Email: info@dashmart360.com
Phone: +44 78 7876 2323
Address: 13 Bisley Grove, Bransholme, Hull, England, HU7 4PY
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM. Response times may vary on weekends and public holidays.
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable UK consumer protection laws.
