Privacy Policy

Last updated: 11 July 2026

This Privacy Policy explains how Dashmart360 collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Dashmart360 is responsible for the personal information collected through this website.

Information We Collect

We may collect the following types of personal information:

Your full name
Billing and delivery addresses
Email address
Telephone number
Account login and profile information
Order history and product preferences
Payment and transaction information
Messages, enquiries, reviews, and customer-service communications
IP address, browser type, device information, and website activity
Cookie preferences and similar technical information

Payment card details are generally processed securely by the payment provider selected at checkout. We do not normally receive or store your complete payment card number.

How We Collect Your Information

We may collect personal information when you:

Visit or browse our website
Create or manage an account
Add products to your basket
Place or pay for an order
Request a return, refund, or replacement
Contact our customer-support team
Subscribe to marketing communications
Submit a product review or other website content
Accept or manage cookies

Some technical information may be collected automatically through cookies, server logs, analytics tools, security systems, and similar technologies.

How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders
Process payments, refunds, and transaction records
Create and manage your customer account
Communicate with you about your orders
Provide customer service and respond to enquiries
Manage returns, refunds, complaints, and warranty requests
Prevent fraud, misuse, unauthorised transactions, and security incidents
Maintain and improve our website, products, and services
Comply with tax, accounting, regulatory, and legal obligations
Send marketing communications where you have consented or where otherwise permitted by law

Our Lawful Bases for Processing

We process personal information only where we have a lawful reason to do so. Depending on the circumstances, we may rely on:

Contract: Where processing is necessary to fulfil an order or provide a requested service.
Legal obligation: Where we must keep or use information to comply with applicable laws.
Legitimate interests: Where processing is reasonably necessary to operate, secure, and improve our business without overriding your rights.
Consent: Where you have actively agreed to a particular use, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

Payment Information

Payments may be processed through third-party payment gateways, including NMI Gateway where available.

Payment providers may collect and process payment details, billing information, device information, and fraud-prevention data according to their own privacy policies and legal obligations.

We recommend reviewing the privacy information provided by your selected payment provider before completing a transaction.

How We Share Your Information

We may share relevant personal information with trusted service providers where necessary to operate our store and fulfil your order, including:

Payment gateways and payment-processing providers
Delivery companies, couriers, and logistics providers
Website hosting and technical-support providers
E-commerce, order-management, and customer-service platforms
Email and communication service providers
Analytics, security, fraud-prevention, and performance providers
Professional advisers, including accountants, insurers, and legal advisers
Government authorities, regulators, courts, or law-enforcement bodies where legally required

Service providers are given only the information reasonably necessary to perform their services and are expected to protect personal information appropriately.

We do not share personal information with unrelated third parties except where necessary to provide our services, protect our legal rights, prevent fraud, or comply with the law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website and shopping basket functioning
Remember your preferences and account session
Improve website security and prevent fraud
Measure website traffic and performance
Understand how visitors use the website
Support advertising or marketing features where enabled

Essential cookies may be used because they are necessary for the website to operate. Where required, we will request your consent before using analytics, advertising, or other non-essential cookies.

You can manage your cookie choices through our cookie banner or your browser settings. Disabling some cookies may affect certain website features.

Marketing Communications

We may send promotional emails or other marketing communications where you have provided consent or where we are otherwise permitted to do so.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at info@dashmart360.com.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to your account, orders, payments, deliveries, returns, or security.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on:

The type of information involved
Whether you have an active customer account
Tax, accounting, and legal record-keeping requirements
Fraud-prevention and security requirements
The handling of disputes, complaints, returns, or legal claims

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

How We Protect Your Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, payment system, or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised activity.

International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are used, where required.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing activities
Object to certain uses of your personal information
Request transfer of eligible information in a portable format
Withdraw consent where processing is based on consent
Complain about how your personal information has been handled

These rights may be subject to legal limitations or exemptions.

To exercise a data protection right, contact us at info@dashmart360.com. We may request information necessary to verify your identity before completing your request.

Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children without appropriate permission where such permission is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policy of any external website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, business practices, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Complaints

Please contact us first if you have concerns about how we collect or use your personal information so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Contact Us

For privacy questions, requests, or complaints, please contact us:

Dashmart360
Email: info@dashmart360.com
Phone: +44 78 7876 2323
Address: 13 Bisley Grove, Bransholme, Hull, England, HU7 4PY

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM. Response times may vary on weekends and public holidays.